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1
Is my private information safe?

At CX PayMe, we're tirelessly committed to elevating the standards of security and trust for our cherished customers. Through relentless innovation, we've integrated cutting-edge anti-fraud tools and intricate identity verification mechanisms into our platform, ensuring an unparalleled level of protection for your valuable data. Your peace of mind is our utmost priority.

2
I have been requested money by someone I don't know, what should I do?

Here's some straightforward advice: if someone you're not familiar with requests money from you, it's a good idea not to send it, regardless of the story they tell you. Your own financial security should always be a top priority in such situations.

3
Is it possible to create another CX PayMe account using the same number?​

Only one CX PayMe account can be linked to a specific cell phone number. If your current number is already associated with another CX PayMe account, the previous owner must either update the linked number or cancel the existing account. Once the number is released, you can proceed to create your account.

4
Do I need specific financial knowledge to use CX PayMe?

No, you do not need specific financial knowledge to use CX PayMe. It's designed to be user-friendly and straightforward.

1
Customizing the cards you Top-up with

1: Log In Begin by logging in to your account through the website or mobile app.

2: Access Your Wallet

  • App:
    • Click the "Wallet" button located at the bottom of your screen.
  • Website:
    • Click the "Wallet" button located on the left of your screen.

3: Acces your cards:

  • App:
    • Click the "View Cards" button.
  • Website: 
    • Click the "View Cards" button.

4: Edit your card:

  • App:
    • Click the blue button with a pencil icon in it.
  • Website:
    • Click the button that has a pencil Icon in it.
  1. Customizing your card:
  • App: 
    • You will see five different colors lined up. Right next to them, you have two choices: either go with one of those colors, or if you prefer, click on the sixth button to upload a picture of your own.
  • Website:
    • You will see a box called "Customize" next to your card. Inside, you'll find five different colors. The last button allows you to select a picture of your own.

2
How to Link a Debit or Credit Card to top up into your account

1: Log In Begin by logging in to your account through the website or mobile app.

2: Access Your Wallet

  • App:
    • Click the "Wallet" button located at the bottom of your screen.
  • Website:
    • Click the "Wallet" button located on the left of your screen.

3: Add a Card

  • App:
    • Locate the "Add a Card" button.
  • Website:
    • Click the "Add a Card" button located on the right side of your screen.

4: Enter Card Information

Once you are in the "Add a Card" section, choose a color for your card and add your card's personal information, such as Card Number, MM/YY, First Name, Last Name, Email, Billing Address, Country, and City

Note: Once you have completed all these steps, your card will be successfully added to your account.

3
Where can I find my personal QR code

1: Log In Begin by logging in to your account through the website or mobile app.

2 Finding your QR CODE:

  • Website:
    • Click on the "Profile" button situated on the left side of your screen. You'll discover your personal QR CODE there.
  • App:
    • Tap on your profile, located at the top right corner of your screen. You'll find your personal QR CODE there.

4
How can I update my personal information?

If you come across any inaccuracies in your profile information or wish to update your profile information, kindly reach out to us for support at support@cxpay.me. We're here to help!

1
Making Group Payments

  1. Log In: Begin by logging in to your account through the website or mobile app.
  2. Create a Group:
  • Website:
    • Go to the "Send" tab on the left side of the screen.
    • Select the profiles you want to create a group with.
    • Click "Create Group".
  • App:
    • Tap "Send" at the bottom of your screen.
    • In the "Send" tab, select the profiles for your group.
    • Tap the button at the bottom right of your screen, then select "Create Group."
3.Send Funds to a Group:
  • Website:
    • Click the "Send" button on the left side of your screen.
    • Under the "Group Section," choose the group to send funds to.
    • Click the "Send" button.
    • Enter the "Specification" and the "Amount" you wish to send for each group member.
  • App:
    • Tap the "Send" button at the bottom of your screen.
    • Navigate to the "Group" tab next to "Contacts."
    • Choose the group you want to send funds to.
    • Tap the button at the bottom right of your screen and select "Proceed to Pay."
    • Fill in the "Specifications" and the amount for each group member.
    • Finally, press "Send."
Note: Don't forget that you can also schedule payments and set up recurring payments for groups.

2
How to request payments?

  1. Log In
    Begin by logging in to your account through the website or mobile app.

2. Accessing the Request Feature

  • App: 
    • Tap the "Request" button located at the bottom of your screen.
  • Website: 
    • Click the "Request" button located on the left side of your screen.

3. Select the Recipient
Select the user or business from whom you would like to request funds. You can choose more than one recipient if necessary.

4.Proceed to Next
Press the "Next" button.

5. Specify the Request
Enter your specifications and specify the amount you wish to request.

6. Confirm the Request
Press the "Request" button.

Note: After completing these steps, you will receive a pop-up notification confirming that your request has been sent successfully.

3
How to set up Recurring Payments

  1. Log In: Start by logging in to your account on the website or mobile app .
  2. Find the "Send" Option:
    Website: Look for the "Send" option, which is usually located in the navigation menu, that is located on the left side of the screen. App: In the mobile app, you will find the "Send" option at the bottom of your screen.
  3. Select Payee:
    Once you're in the "Send" section, select the person or business you want to set up a recurring payment with. You can also select multiple payees.
  4. Initiate Recurring Payment:
    On the website, there is an option called "Recurring Payment" and select it. In the app, there is a button, that is located in the right side of the screen at the bottom. Press the button to access the option to initiate a recurring payment.
  5. Configure Recurring Payment:
    Choose your start date for the recurring payment. Select the frequency of the payment, such as "Daily," "Weekly," "Monthly," or "Yearly," based on your needs. Specify the number of occurrences (if available) or select an "End Date" for the recurring payments.
  6. Review Details:
    Double-check all the recurring payment details to make sure everything is set up correctly.
  7. Enter Payment Details:
    Proceed to enter the specification and the amount that you would like to send.
  8. Initiate Recurring Payment:
    Finally, initiate the recurring payment. This is be labeled as "Initiate Recurring".

Note: After initiating the recurring payment, you should receive a confirmation that the process is complete. You may receive email notifications or see the recurring payment in your Payments. Remember to ensure that you have sufficient funds to cover the recurring payments. Additionally, always review your recurring payments periodically to make sure they are accurate and up to date.

4
How to Schedule Payments

Scheduling payments

1. Log In:
Begin by logging in to your account through the website or mobile app.

2. Navigate to the "Send" Section:
Once you're logged in, find and click on the "Send" option.

3. Select the Recipient:
Choose the person or business you want to send money to.

4. Schedule Payment:
Look for the "Schedule Payment" option and click on it.

5. Choose Date and Time:
Pick the exact date and time you want the payment to be sent.

6. Provide Payment Details:
Click "Next" and provide any additional details, such as the payment amount.

7. Confirm Your Choice:
When prompted with a message asking, "Are you sure you want to schedule this payment?" choose "Yes" to confirm your choice, and your payment will be scheduled.

1
Reporting Fake or Suspicious Messages or Emails

Emails/Websites 
Phishing emails may direct you to deceptive websites aiming to steal sensitive information. These websites might have an unusual appearance or could mimic genuine sites with a dubious URL. If you come across a suspicious email or website link:

  1. Avoid clicking on any links within the email or on the website, and refrain from downloading any attachments.
  2. Do not enter any personal information.
  3. Resist changing the subject line and avoid forwarding the message as an attachment.
  4. DO forward the email and/or website to phishing@cxpay.me.
  5. DO delete the email from your inbox. If you observe any unexpected activity on your SEN account, please contact our support team.

SMS/Text Messages
If you receive a text message with a link inviting you to visit a website:

  1. Refrain from clicking on any links in the SMS text message.
  2. DO capture a screenshot of the message.
  3. DO ensure that the message displays the full telephone number.
  4. DO contact our Support team and attach a screenshot of the activity.

Phone Calls
If you receive a suspicious telephone call:

  1. Refrain from providing any personal information to the caller.
  2. Avoid repeating any account access codes to the caller.
  3. DO take a screenshot of your phone log showing the telephone number.
  4. DO contact our Support team and attach a screenshot of the activity.
  5. DO include details of the telephone call, such as what the caller stated or asked from you.

If the caller left a voicemail, and you’re able to view a transcript on your mobile device, include a screenshot of it in your message. When you contact our Support team, you’ll receive an automatic email letting you know we received it.

2
Unauthorized transactions

If you notice any unauthorized transactions on your CX PayMe account, please inform us promptly at support@cxpay.me. Your account security is a top priority, and quick reporting helps us address any issues efficiently. Our support team is ready to assist you in investigating and resolving concerns. Thank you for your cooperation in maintaining a secure platform.

3
Lost or Stolen Phone

Please contact our Support team from the email address associated with your CX PayMe account with the following information:

  1. Your full name, as it appears on your account.
  2. The full phone number associated with your CX PayMe account.
  3. Your ID to verify your identity.
  4. Details regarding your missing phone.

Support

If you have any feedback or need assistance, we’re here to help. Reach out to us using the following contact information:

Aruba, Bonaire, Curaçao, Saba, and Sint Eustatius, Saint Martin: Feel free to contact us at support@cxpay.me for assistance in these regions.

Bug/Issue Reporting: If you’ve encountered a bug or have an issue, we’d appreciate it if you could provide more details to help us better understand and address the problem.
Please include screenshots along with your description of the issue. This will enable us to investigate and resolve the matter more efficiently.

Your feedback is extremely important to us, and we are committed to ensuring that your experience with CX PayMe is as seamless and trouble-free as can be. We appreciate your contribution in helping us enhance our service. Thank you for your valuable input!